Client Bill of Rights

To be treated with dignity, courtesy, and respect at all times — regardless of age, race, culture, faith, ability, or background.

To have your personal information, home, and affairs kept private and confidential.

To take part in planning your services, to have your preferences and routines honored, and to request changes at any time.

To accept or refuse any service, and to make your own decisions about your daily life.

To know the cost of services before they begin, with no hidden fees and no surprises.

To receive support from caregivers who are screened, trained, and supervised — including oversight by our Service Supervisor (RN).

To depend on caregivers who arrive as scheduled, follow your authorized service plan, and work within a non-medical scope of practice.

To have your questions answered and your family kept informed, with observed changes reported promptly.

To raise a concern or complaint without fear, and to have it addressed quickly and fairly.

To change caregivers, adjust your schedule, or end services at any time, in line with your service agreement.